Lewis Moore started his career as a waiter, but has been in the kitchen most of his working life. Recently, he was nominated for and subsequently won our Father Day competition, thanking Dads everywhere for their hard work as a Waiter on Father’s Day.
Giving customers the opportunity to leave INSTANT feedback increases the chance of fixing any customer experience issue before the perception chapter is closed.
It is hard to put a smile on a customer that has already left your site with a sour taste in his mouth. You have potentially lost that customer forever; in fact you may have lost multiple customers as each of them carries a social cost. It is a tricky threat that takes a lot of effort to be turned into an opportunity for the business.
Last month, the owner of Melis Restaurant; Yelda Mackley came across a press release by the Bar Magazine: ‘New smartphone app helps customers call their waiter’. The article shared how the app’s capability can improve dining experiences whilst keeping staff at the heart of customer service. For that reason alone, getWaiter! stood out as the most obvious solution. Continue reading “Melis Restaurant introduces getWaiter! to excel in customer experience”