The Casual Dining Show has once again impressed its visitors with an extensive range of exhibitors and fascinating keynote speakers. This year pub and restaurant leaders ended up sharing the best advice they’ve ever received: Continue reading “Pub and Restaurant Leaders share their golden nuggets of wisdom”
Lewis Moore started his career as a waiter, but has been in the kitchen most of his working life. Recently, he was nominated for and subsequently won our Father Day competition, thanking Dads everywhere for their hard work as a Waiter on Father’s Day.
Giving customers the opportunity to leave INSTANT feedback increases the chance of fixing any customer experience issue before the perception chapter is closed.
It is hard to put a smile on a customer that has already left your site with a sour taste in his mouth. You have potentially lost that customer forever; in fact you may have lost multiple customers as each of them carries a social cost. It is a tricky threat that takes a lot of effort to be turned into an opportunity for the business.