Do you wish customers told you about problems with the meal straightaway, rather than saving their criticisms for Trip Advisor?
Maybe it’s time you started using getWaiter!
Customer feedback and word-of-mouth recommendations are vital in the hospitality industry.
You want to know if people are impressed by your service, but you also want the opportunity to fix problems before customers make a public complaint online.
But for all the convenience of review sites like Toptable and Trip Advisor, they’re unfortunately a bit of a magnet for knee-jerk complaints. Good reviews, on the other hand, are sadly less likely to make it onto the site, because fewer people rush back after a great meal to post their praise online.
www.getWaiter.com is different. Customers are asked for feedback the moment they pay the bill, and it’s made so simple that they can do it in an instant – allowing them to comment on both service and food.
Sadly, really great meals are sometimes more quickly forgotten than bad ones, but this way, you get their feedback while the pleasurable evening is still fresh in their minds.
Of course, if the worst did happen and your customer was unhappy, you find out immediately. This gives you a chance to make it right while they’re still on the premises, whether that’s with a heartfelt apology, free drinks or a discounted meal to make up for it.
That way you can hopefully still send them away happy and they won’t feel the need to sound off on Trip Advisor. If you handle it right, you may even turn a bad review into a good one if you act fast to resolve their problems.
Our free getWaiter! app is all about helping you give the very best customer service. And thanks to clever analytics, you can monitor every aspect of performance and customer feedback in on dashboard, giving you vital insights essential to fine-tune your business.
Find out more about how getWaiter! can help you here.