The waiter calling and customer experience tracking tool.
“At Hilton Waikoloa, Hawaii we are committed to exceeding our customers service expectations. getWaiter! Has become an integral part of meeting that goal”
Director F&B September 2014
"With over 400 sunbeds and loungers at Sotogrande, getWaiter! enables our staff to deliver an even better service. The committed getWaiter team have provided us with a great customer service tracking tool"
Pablo Scandella - Trocadero, Sotogrande, Spain
getWaiter! is an innovative customer experience tracking tool. The simplicity of implementing and running the system not only makes it attractive to any business offering table service, but also any business interested in driving continuous operational excellence. The app can be rolled out across entire groups and chains of venues including but not limited to: hotels, resorts, restaurants, bars, casinos, beach clubs, meeting rooms, stadiums etc.
Our Aim is to provide a business changing technology tool that ensures continuous growth within the hospitality industry. A cloud based solution so EASY and EFFORTLESS to implement designed to keep a close focus on addressing the most relevant issues faced by the Hospitality Industry.
Understanding the bottlenecks and performance dips in your service allows you to improve the customer experience and therefore continuously drive operational excellence. Optional getWaiter! insight reports; including NPS scores, customer waiting times and live feedback can help you to monitor, control and respond to even your smallest businesses performance changes.
getWaiter! has the capability to provide businesses with a 360-degree overview report•• on waiting performance from individual venues up to geographical locations and chains. The app constantly collects insightful customer service data which can be otherwise hard to get a hold of, in reality is an incredibly useful tool to monitor and therefore spot areas for improvement.
•• the majority of reporting features available are a subject to a monthly subscription.
By joining up with getWaiter! you will be joining a growing number of hospitality merchants looking to be recognized as market leaders in outstanding customer experience. The brand is recognizable across the globe for its customer orientation and devotion to serve as a great service boost in many different establishments.
getWaiter! has the capability to provide businesses with a 360-degree overview report•• on waiting performance from individual venues up to geographical locations and chains. The app constantly collects insightful customer service data which can be otherwise hard to get a hold of, in reality is an incredibly useful tool to monitor and therefore spot areas for improvement.
•• the majority of reporting features available are a subject to a monthly subscription.
getWaiter! reduces the waiting time to get the bill, regarded as a major customer complaint area. Customers are able to alert the waiter to prepare and deliver their bill to the table with just a click of a button.
The system can also be used as a Mystery Shopper Tool. Even with only 3-4 customers using getWaiter! per day it’s equivalent to 100 mystery shoppers per month. This is a much more statistically robust sample than 1 or 2 dedicated mystery shop visits, especially since the app is able to cover all times of the day and all types of customer.
Offering getWaiter! service at your venue will give the customers a choice of how they wish to call the waiters attention. The FREE to download app will also gather their instant feedback and provide you with information, which can help you to improve your customer experience. Happier customers will repeat their visits, better your reputation and bring you and increase in profitability.
Capturing those elusive ‘second orders’ can make all the difference to a businesses bottom line. getWaiter! helps and encourages the customers to ask for another round of drinks or side orders through the simplicity of it’s use, improving their customer experience which is indicative of your businesses performance.
getWaiter! is free to join and use for everyone. Register your venue today to get up and running within minutes. All you need is an internet-based tablet to run your waiter station.
Like other internet service companies such as Google, Facebook or Twitter the basic service is FREE for everyone. This encourages acceptability and overall global coverage whilst giving all table service offering businesses the opportunity to try the system out at no cost.
You can upgrade to a premium service at any time, giving you a much more thorough overlook into your data analytics and the ability to personalise the service to meet your own individual needs and goals.
To setup a fully functioning site or just to trial getWaiter! each table, lounger, room etc. will need its own unique table code. Use the selections below to get your first batch, these will be sent to you free of charge with your registration confirmation email. Simply select a style that will suit your location, an area type and up to 20 codes.
While in the first instance you can only print up to 20 codes here more can be added, at no charge, later from your personal dashboard. Use your email address and password to log into the dashboard, from here you can modify existing codes, add and print single or specific ranges of codes e.g. 101-145, 185-225 as well as ordering professional tableware from our online store that matches your format choice.
