Author: Monica Frosina

In our previous article on Marginal Gains, we have briefly referred to Benchmarking as a reactive performance management tool that is normally rolled out across entire or specific sections of a restaurant chain. That however is not the exact textbook definition of the term.

Continue reading “A Help Guide to Benchmarking in Hospitality”

Good customer service goes along way and often ranks above food as a reason to choose a venue because it’s all about the customer experience symbolizing a gatekeeper that leads to a Market Share increase.

Continue reading “Marginal Gains: “The Brailsford Principle””

What’s your share of the Hospitality Industry cake amongst the slices of your competition? In other words the percentage of your business’s sales divided by the total sales of the industry over a single period of time.

Continue reading “Market Share: It’s all about beating the competition”