Category: Hospitality Solutions

The key to increasing your Market Share is the ability to monitor, control and respond to your customer experience performance on a continuous basis.

The key to identifying working traits of the various outlets that should be replicated across your entire chain is the ability to Benchmark.

The key to staying on top of your own game and exceeding your customer expectations is the ability to find room for Marginal Gains.

Three keys – one tool to unlock the whole chain, getWaiter!

Continue reading “Incremental Performance Improvements with getWaiter!”

In our previous article on Marginal Gains, we have briefly referred to Benchmarking as a reactive performance management tool that is normally rolled out across entire or specific sections of a restaurant chain. That however is not the exact textbook definition of the term.

Continue reading “A Help Guide to Benchmarking in Hospitality”

Good customer service goes along way and often ranks above food as a reason to choose a venue because it’s all about the customer experience symbolizing a gatekeeper that leads to a Market Share increase.

Continue reading “Marginal Gains: “The Brailsford Principle””